Store Policies

Full-price, unused, unopened merchandise in its original packaging is eligible for store credit ONLY within 15 days of receipt. Write to us for return instructions. We will provide an address for you to mail your insured and carefully packed item to.

When we receive the returned merchandise, you will be issued store credit for the amount of your order, minus the original shipping and handling fees. Original shipping and handling fees are non-refundable, and you must pay to ship your item back to us.

Custom orders, clothing and sale items are FINAL SALE.

Domestic Shipping

Domestic shipping is generally via USPS First Class mail; if you need the item sooner, contact us and we’ll see what we can do. Shipping costs are based on weight, destination and method. Delivery times will range from 1-7 business days after we ship, depending on your distance from California. We reserve the right to use a different delivery service (such as UPS) for larger packages.

Please make sure you give us the correct shipping address! We will not be responsible for lost or misdirected packages due to incorrect addresses. If we have a question about your address, we will contact you by email & we will hold your order until we get your response. If you are shipping to a business address, please include the name of the business and any floor, suite or mailbox information so that the usps can route the package properly.

If you cannot be home to receive packages, we suggest you use your business address.

International Shipping

Internation shipping is generally via USPS First Class International. International orders are subject to customs, local duties and taxes. Payment of applicable duties, taxes and other fees is the customer's responsibility.

Damaged Items

Despite our best efforts, mail is occasionally damaged. Please notify us immediately if any part of your order arrives damaged. At our discretion, we will either credit your credit card/Paypal account or ship a replacement item to you.

Packaging

If your order is being sent directly to a gift recipient and should not include a receipt, please let us know during checkout. If you would like a gift card included, please type in a short note in the comments and we'll handwrite it on a card for you.